Return Policy

Last Updated: 01/09/2023

At Smilykart Service Private Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the product under the following terms:

1. Return Eligibility

1.1 You can initiate a return within 7 days of receiving the product.
1.2 To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging, including all tags, manuals, and accessories.
1.3 Certain items, including perishable goods, personal care items, intimate wear, and custom-made or personalized products, may not be eligible for return. Please check the product listing for specific return details.

2. How to Initiate a Return

2.1 To start the return process, contact our customer support team at support@ezabuy.com with your order number and reason for the return.
2.2 Once your return request is approved, you will receive instructions on how to return the item.

3. Return Shipping

3.1 You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item sent).
3.2 Ensure the product is securely packed to prevent any damage during transit. We are not responsible for returned items that are lost or damaged during shipping.
3.3 We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

4. Inspection and Refund

4.1 Once we receive your returned item, it will be inspected. If the product is in eligible condition, your return will be processed.
4.2 Approved refunds will be issued to your original payment method within 7 business days of receiving the return.
4.3 In the case of product exchanges, shipping fees may apply for the new item delivery.

5. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us immediately at support@ezabuy.com. You may be required to provide proof of the damage or defect (e.g., photos).
5.2 We will arrange for a replacement or refund for defective items at no additional cost to you.

6. Late or Missing Refunds

6.1 If you have not received your refund after the expected processing time, please check with your bank or credit card company as processing times may vary.
6.2 If you still have not received your refund, contact us at support@ezabuy.com.